CHTS will come to you

Posted by Complete Hospitality Training Skills on 7 August 2018

Complete Hospitality Training Skills formally Club Hospitality Training Services. (CHTS)

CHTS has recently been to Port Lincoln delivering Advanced Gaming, Whyalla delivering Basic Gaming and First Aid, then to Kangaroo Island delivering RSA and Basic Gaming.

If you require training that is not available in your area call us, our trainers are prepared to travel to you.......

CHTS has revamped our training room,with a sink and larger commercial coffee machine, this will enable us to deliver to larger numbers in our 'Espresso Coffee Skills' course. This is now a two day program incorporating nationally recognised units of competencey.

Day 1 - Use Hygienic Practices for Food Safety SITXFSA001 - a prequsite for Espresso Coffee

Day 2 - Prepare and Serve Espresso Coffee SITHFAB005

This 2 day food hygiene and espresso coffee course is a must for anyone wanting the skills to become a Barista. Add a course in Provide Responsible Service of Alcohol (RSA - SITHFAB002) and you are ready to work in any Cafe with a licence to serve alcohol.

Add Basic Gaming and you are fully qualified to work in all areas of a gaming room. Staff need to be muli-skilled today and our courses will prepare you for any situation you may encounter.

Why not approach a prospective employer with 'Statements of Attainment' showing you are qualified in the skills they are looking for.

Posted in: Complete Hospitality Training Skills  

Personal Qualities for Hospitality

Posted by Complete Hospitality Training Skills on 10 June 2018

The hospitality industry offers a wide range of career options.

To be successful in the industry, you need certain qualities that employers look for and customers expect.


1. Commitment
To be successful in the hospitality industry, you must be committed to ensuring customer satisfaction. You must do whatever it takes to keep customers happy and create an environment where customers want to come back.


2. Communication Skills
The most successful employees in the hospitality industry are those with excellent communication skills.
Listening: Someone once said 'We've got two ears and only one mouth which means we should listen twice as much as we speak.' This is true for many things, but even more so in the hospitality industry.
Oral and body language: After the listening, comes the talking. This one is just as important as the previous one. In particular, when your guests speak a different language, you want to make sure you are confident in whatever language you speak.


3. Enthusiasm
Great employees of the hospitality industry are enthusiastic about their jobs and strive to do the best work possible. They want to give their customers the best experience available. Without the customers you do not have a job.


4. Leadership
Great hospitality employees have strong leadership skills and are able to command project and make significant contributions to an organisation's overall success.


5. Organised
To stay on top of the multitude of tasks you'll face as a hospitality employee, you have to be organised and multitask without dificulity.


6. Knowledgeable of Safety / Hygiene issues
Successful hospitality employees are familiar with rules of work safety and food / personal hygiene as they apply to venues serving food.


7. Teamwork
Successful employees of the hospitality industry work well with others, you need to be a productive team member.

Posted in: Complete Hospitality Training Skills  

Lunch with HRH / WorkReady

Posted by Complete Hospitality Training Skills on 4 May 2018

Lunch with Prince Edward
It is not very often you receive a formal invitation from the Lord Mayor asking for the pleasure of your company as requested by Prince Edward of Wessex to a formal luncheon at Town hall.
CHTS partnered with the Duke of Edinburgh as a training provider before coming on board as a Duke of Edinburgh Employer One of only 18 in South Australia. Our involvement shows recognition for those who have participated in the awards through our enrolment process.
It was an honour and privilege to meet Prince Edward but more importantly, to be a part of a program that gives merit to young people who contribute to their community.
The 4 sections that participants need to achieve for the awards are service, skill, physical recreation and Adventurous journey and are open to young people aged 14 25.
For more info visit www.dukeofed.com.au


WorkReady funded training
CHTS has just completed two successful programs funded by WorkReady, a government initiative to get participants ready for the work place.
Dressed in their black and whites, CHTS trained two amazing groups of people from all lifestyles eager to try something new. Their collective enthusiasm was contagious and their eagerness to attend and participate in class left their trainers wishing for more students like them.
This was originally only for retrenched Autoworkers, and then opened up to anyone.
The first group of students completed a 'Kick-Start in Hospitality' focused on Gaming. The second group of students completed a 'Kick-Start in Hospitality' focused on table service, coffee, food hygiene and wine knowledge.

More exciting news to come next month.

 

Posted in: Complete Hospitality Training Skills  

7 Top Skills to strive for

Posted by Club & Hospitality Training Services on 21 September 2017

Emotional intelligence has long been rated as an important tool in selecting effective leaders in business and clubs. More and more today strong leadership does not rely solely on the ability to lead but also to recognise the impact our skills and abilities have on others both positive and to the negative. Here I have rallied the 7 top skills to strive for if you want to not only be the best leader (emotional intelligence) you can be, but also bring out the best in the team you lead on and off the field (social intelligence).

1. Empathetic

Great leaders are cognizant and receptive of others' needs, backgrounds, and motivators. They listen objectively and make sure not to pass any preconceived judgments. They are understanding and use compassion to relate to employees and then redirect them down the right path.

2. Attunement

Socially adept managers actively listen to others and consider their feelings. They tune into their employees' frequencies and adjust to their approach to match their communications style, therefore, maximizing their effectiveness.

3. Organizational Awareness

Leaders with a high social quotient appreciate the importance of values and advocate for them across their team/organization. They recognize unspoken norms and adjust their styles to fit within the company's culture.

4. Influential

This refers to a manager's ability to motivate and persuade others. When leveraging social intelligence, a manager can uncover and appeal to their staff's self-interest. They can learn what makes them tick and find ways to incorporate their passions into their responsibilities.

5. Developing Others

In the words of Kevin Spacey, "If you're lucky enough to do well, it's your responsibility to send the elevator back down." Emotionally and socially mature leaders coach and mentor others with kindness. They realize the need and willingly take others under their wing.

6. Inspirational

Managers who are emotionally and socially mindful are able to articulate a compelling vision that builds group pride while simultaneously bringing out the best in people. They are able to explain why work matters and directly connect individual and team passions with organizational goals.

7. Team player

The socially intelligent understand the importance of team cooperation as a means to form bonds and increase morale. They appreciate the team's dynamics and ensure that everyone has an opportunity to provide input.
If you feel like you've exhausted all other options to maximize your team's performance, then redirect the focus to yourself and develop these vital leadership attributes.


 

 

Posted in: Complete Hospitality Training Skills  
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