To be successful in the hospitality industry, you must be committed to ensuring customer satisfaction. You must do whatever it takes to keep customers happy and create an environment where customers want to come back.
2. Communication Skills
The most successful employees in the hospitality industry are those with excellent communication skills.
Listening: Someone once said 'We've got two ears and only one mouth which means we should listen twice as much as we speak.' This is true for many things, but even more so in the hospitality industry.
Oral and body language: After the listening, comes the talking. This one is just as important as the previous one. In particular, when your guests speak a different language, you want to make sure you are confident in whatever language you speak.
Great employees of the hospitality industry are enthusiastic about their jobs and strive to do the best work possible. They want to give their customers the best experience available. Without the customers you do not have a job.
Great hospitality employees have strong leadership skills and are able to command project and make significant contributions to an organisation's overall success.
To stay on top of the multitude of tasks you'll face as a hospitality employee, you have to be organised and multitask without dificulity.
6. Knowledgeable of Safety / Hygiene issues
Successful hospitality employees are familiar with rules of work safety and food / personal hygiene as they apply to venues serving food.
Successful employees of the hospitality industry work well with others, you need to be a productive team member.
Lunch with Prince Edward
It is not very often you receive a formal invitation from the Lord Mayor asking for the pleasure of your company as requested by Prince Edward of Wessex to a formal luncheon at Town hall.
CHTS partnered with the Duke of Edinburgh as a training provider before coming on board as a Duke of Edinburgh Employer One of only 18 in South Australia. Our involvement shows recognition for those who have participated in the awards through our enrolment process.
It was an honour and privilege to meet Prince Edward but more importantly, to be a part of a program that gives merit to young people who contribute to their community.
The 4 sections that participants need to achieve for the awards are service, skill, physical recreation and Adventurous journey and are open to young people aged 14 25.
For more info visit www.dukeofed.com.au
WorkReady funded training
CHTS has just completed two successful programs funded by WorkReady, a government initiative to get participants ready for the work place.
Dressed in their black and whites, CHTS trained two amazing groups of people from all lifestyles eager to try something new. Their collective enthusiasm was contagious and their eagerness to attend and participate in class left their trainers wishing for more students like them.
This was originally only for retrenched Autoworkers, and then opened up to anyone.
The first group of students completed a 'Kick-Start in Hospitality' focused on Gaming. The second group of students completed a 'Kick-Start in Hospitality' focused on table service, coffee, food hygiene and wine knowledge.
More exciting news to come next month.
We have revamped our gaming training room at Clubs SA House to look like a virtual gaming room in any venue. Clubs SA House at 222a Henley Beach Road, Torrensville, is where our office is located and where our in house training takes place.
RSA, First Aid, Coffee and Gaming courses are held monthly at Clubs SA House, these courses fill quickly so you need to book early to secure your place. Bookings can be made via our web site www.clubhospitalitytraining.com.au or by calling us on 8290 2200 or alternatively emailing email@example.com with a booking or questions.
We suggest that anyone wanting to work in a gaming room also needs to have their Provide Responsible Service of Alcohol (RSA); this makes you multi skilled to work in more than one area of a venue. Adding Participate in Safe Work Practices, Use Hygienic Practices for Safe Food Handling and Prepare and Serve Espresso Coffee and you can work in both front and back of house. Club & Hospitality delivers all these courses monthly.
At Club & Hospitality Training Services we also deliver First Aid training with 3 nationally recognised units in one day of training. Provide First Aid, Provide Basic Emergency Life Support and CPR. We have recently added to our scope of training Provide an Emergency First Aid Response in an Education and Care Setting. This is aimed at child care and educational care.
See our web site for more information on the Career and Employment Expo to be held at Wayville Show Grounds on the 25th and 26th of May 2018.
Kick-Start in Kitchen Operations starting in July 2018, (depending on numbers) this will be delivered 1 day a week over 7 weeks with blended on-line and face to face training in a commercial kitchen. Delivered by our trainer, who is a qualified Chef this will contain the 8 core units of the Certificate II in Kitchen Operations at a cost of $990. The remaining 5 units of Certificate II in Kitchen Operations will be offered to those students who complete the Kick-Start in Kitchen Operations.
|Posted in: Club & Hospitality Training Services Clubs Clubs SA|
Its that time of year again when we head off on holidays and spend time thinking about our lives and our loved ones. This year, make it a time of reflection on the things that bring us joy and happiness. So as we gather with family we cant stand, open presents we don't want and listen to the stories of people we don't like, just remember, we said last year 'I am not doing that again', and yet here we are once more. Why? because after all, family is what binds us together. From our Families to yours. Merry Christmas and Happy 2018. May it be all you hope for.
We are closed from Dec 22nd and re open January 8th 2018
|Posted in: Club & Hospitality Training Services Christmas Happy Holidays Clubs Clubs SA|
Emotional intelligence has long been rated as an important tool in selecting effective leaders in business and clubs. More and more today strong leadership does not rely solely on the ability to lead but also to recognise the impact our skills and abilities have on others both positive and to the negative. Here I have rallied the 7 top skills to strive for if you want to not only be the best leader (emotional intelligence) you can be, but also bring out the best in the team you lead on and off the field (social intelligence).
Great leaders are cognizant and receptive of others' needs, backgrounds, and motivators. They listen objectively and make sure not to pass any preconceived judgments. They are understanding and use compassion to relate to employees and then redirect them down the right path.
Socially adept managers actively listen to others and consider their feelings. They tune into their employees' frequencies and adjust to their approach to match their communications style, therefore, maximizing their effectiveness.
Leaders with a high social quotient appreciate the importance of values and advocate for them across their team/organization. They recognize unspoken norms and adjust their styles to fit within the company's culture.
This refers to a manager's ability to motivate and persuade others. When leveraging social intelligence, a manager can uncover and appeal to their staff's self-interest. They can learn what makes them tick and find ways to incorporate their passions into their responsibilities.
In the words of Kevin Spacey, "If you're lucky enough to do well, it's your responsibility to send the elevator back down." Emotionally and socially mature leaders coach and mentor others with kindness. They realize the need and willingly take others under their wing.
Managers who are emotionally and socially mindful are able to articulate a compelling vision that builds group pride while simultaneously bringing out the best in people. They are able to explain why work matters and directly connect individual and team passions with organizational goals.
The socially intelligent understand the importance of team cooperation as a means to form bonds and increase morale. They appreciate the team's dynamics and ensure that everyone has an opportunity to provide input.
If you feel like you've exhausted all other options to maximize your team's performance, then redirect the focus to yourself and develop these vital leadership attributes.
|Posted in: Club & Hospitality Training Services|