CHTS will come to you

Posted by Complete Hospitality Training Skills on 7 August 2018

Complete Hospitality Training Skills formally Club Hospitality Training Services. (CHTS)

CHTS has recently been to Port Lincoln delivering Advanced Gaming, Whyalla delivering Basic Gaming and First Aid, then to Kangaroo Island delivering RSA and Basic Gaming.

If you require training that is not available in your area call us, our trainers are prepared to travel to you.......

CHTS has revamped our training room,with a sink and larger commercial coffee machine, this will enable us to deliver to larger numbers in our 'Espresso Coffee Skills' course. This is now a two day program incorporating nationally recognised units of competencey.

Day 1 - Use Hygienic Practices for Food Safety SITXFSA001 - a prequsite for Espresso Coffee

Day 2 - Prepare and Serve Espresso Coffee SITHFAB005

This 2 day food hygiene and espresso coffee course is a must for anyone wanting the skills to become a Barista. Add a course in Provide Responsible Service of Alcohol (RSA - SITHFAB002) and you are ready to work in any Cafe with a licence to serve alcohol.

Add Basic Gaming and you are fully qualified to work in all areas of a gaming room. Staff need to be muli-skilled today and our courses will prepare you for any situation you may encounter.

Why not approach a prospective employer with 'Statements of Attainment' showing you are qualified in the skills they are looking for.


Personal Qualities for Hospitality

Posted by Complete Hospitality Training Skills on 10 June 2018

The hospitality industry offers a wide range of career options.

To be successful in the industry, you need certain qualities that employers look for and customers expect.

1. Commitment
To be successful in the hospitality industry, you must be committed to ensuring customer satisfaction. You must do whatever it takes to keep customers happy and create an environment where customers want to come back.

2. Communication Skills
The most successful employees in the hospitality industry are those with excellent communication skills.
Listening: Someone once said 'We've got two ears and only one mouth which means we should listen twice as much as we speak.' This is true for many things, but even more so in the hospitality industry.
Oral and body language: After the listening, comes the talking. This one is just as important as the previous one. In particular, when your guests speak a different language, you want to make sure you are confident in whatever language you speak.

3. Enthusiasm
Great employees of the hospitality industry are enthusiastic about their jobs and strive to do the best work possible. They want to give their customers the best experience available. Without the customers you do not have a job.

4. Leadership
Great hospitality employees have strong leadership skills and are able to command project and make significant contributions to an organisation's overall success.

5. Organised
To stay on top of the multitude of tasks you'll face as a hospitality employee, you have to be organised and multitask without dificulity.

6. Knowledgeable of Safety / Hygiene issues
Successful hospitality employees are familiar with rules of work safety and food / personal hygiene as they apply to venues serving food.

7. Teamwork
Successful employees of the hospitality industry work well with others, you need to be a productive team member.


Lunch with HRH / WorkReady

Posted by Club & Hospitality Training Services on 4 May 2018

Lunch with Prince Edward
It is not very often you receive a formal invitation from the Lord Mayor asking for the pleasure of your company as requested by Prince Edward of Wessex to a formal luncheon at Town hall.
CHTS partnered with the Duke of Edinburgh as a training provider before coming on board as a Duke of Edinburgh Employer One of only 18 in South Australia. Our involvement shows recognition for those who have participated in the awards through our enrolment process.
It was an honour and privilege to meet Prince Edward but more importantly, to be a part of a program that gives merit to young people who contribute to their community.
The 4 sections that participants need to achieve for the awards are service, skill, physical recreation and Adventurous journey and are open to young people aged 14 25.
For more info visit

WorkReady funded training
CHTS has just completed two successful programs funded by WorkReady, a government initiative to get participants ready for the work place.
Dressed in their black and whites, CHTS trained two amazing groups of people from all lifestyles eager to try something new. Their collective enthusiasm was contagious and their eagerness to attend and participate in class left their trainers wishing for more students like them.
This was originally only for retrenched Autoworkers, and then opened up to anyone.
The first group of students completed a 'Kick-Start in Hospitality' focused on Gaming. The second group of students completed a 'Kick-Start in Hospitality' focused on table service, coffee, food hygiene and wine knowledge.

More exciting news to come next month.



Training with Club & Hospitality

Posted by Marilyn Sumner on 27 March 2018

We have revamped our gaming training room at Clubs SA House to look like a virtual gaming room in any venue.  Clubs SA House at 222a Henley Beach Road, Torrensville, is where our office is located and where our in house training takes place.

RSA, First Aid, Coffee and Gaming courses are held monthly at Clubs SA House, these courses fill quickly so you need to book early to secure your place. Bookings can be made via our web site  or by calling us on 8290 2200 or alternatively emailing with a booking or questions.

We suggest that anyone wanting to work in a gaming room also needs to have their Provide Responsible Service of Alcohol (RSA); this makes you multi skilled to work in more than one area of a venue. Adding Participate in Safe Work Practices, Use Hygienic Practices for Safe Food Handling and Prepare and Serve Espresso Coffee and you can work in both front and back of house. Club & Hospitality delivers all these courses monthly. 

At Club & Hospitality Training Services we also deliver First Aid training with 3 nationally recognised units in one day of training.  Provide First Aid, Provide Basic Emergency Life Support and CPR. We have recently added to our scope of training Provide an Emergency First Aid Response in an Education and Care Setting. This is aimed at child care and educational care.

See our web site for more information on the Career and Employment Expo to be held at Wayville Show Grounds on the 25th and 26th of May 2018.

Kick-Start in Kitchen Operations starting in July 2018, (depending on numbers) this will be delivered 1 day a week over 7 weeks with blended on-line and face to face training in a commercial kitchen. Delivered by our trainer, who is a qualified Chef this will contain the 8 core units of the Certificate II in Kitchen Operations at a cost of $990. The remaining 5 units of Certificate II in Kitchen Operations will be offered to those students who complete the Kick-Start in Kitchen Operations.

Posted in: Club & Hospitality Training Services Clubs Clubs SA  

Merry Christmas and Happy Holidays

Posted by Club & Hospitality Training Services on 19 December 2017

Its that time of year again when we head off on holidays and spend time thinking about our lives and our loved ones. This year, make it a time of reflection on the things that bring us joy and happiness. So as we gather with family we cant stand, open presents we don't want and listen to the stories of people we don't like, just remember, we said last year 'I am not doing that again', and yet here we are once more. Why? because after all, family is what binds us together. From our Families to yours. Merry Christmas and Happy 2018. May it be all you hope for.

We are closed from Dec 22nd  and re open January 8th 2018



Posted in: Club & Hospitality Training Services Christmas Happy Holidays Clubs Clubs SA  
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Licensed Club Industry Training Foundation Inc.
ABN 77 376 822 172